Way2Go CLT Participant FAQ

How do I register for the challenge? Just go to the challenge page and click on the yellow 'Need to register? Click here' button.

How long does challenge run, and can I still participate if I join or form a team after March 1? Way2Go CLT runs from March 1 through October 31, 2017. You can join and start logging trips AT ANY TIME! We'll offer a new mini-challenge beginning on the first day of each month with new chances to win prizes. You'll still be able to see your total impacts for the entire challenge period including calories burned, dollars saved, and pounds of carbon dioxide (a greenhouse gas) prevented.

Can I share my Way2Go CLT travel adventures on social media? Yes, please do! Use hashtag #Way2GoCLT and share your quotes, photos, and video with Sustain Charlotte on our Facebook, Twitter, and Instagram.

Where can I find help within the challenge page? In addition to the questions answered on this page, there's also an FAQ specifically about how to use the Way2Go online dashboard. Once you've logged in to your account, click on your name in the upper right corner. It'll then show a drop-down menu. Click on 'FAQs'. If you don't find an answer to your question, email branyn.calegar@sustaincharlotte.org


How do I earn chances to win prizes? Prizes in Way2Go CLT are called 'incentives' and all are awarded on an individual basis. On the first calendar day of each month from March through October 2017, we'll start a new mini-challenge. If you log at least 10 eligible trips in a month, you'll be entered into a drawing for that month's incentives. Logging trips in a month does NOT mean you automatically earn a prize; it just means you'll be entered along with the other participants who logged at least 10 trips.

What incentives could I win? We'll offer new incentives each month. Click here to view them. They'll be mostly gifts and experiences from local businesses. You can also view each month's incentives from the 'Incentives' menu at the top of your main screen after you log in.

I checked the list of teams, but don't see a team for my neighborhood/employer/organization. Can I still participate? Yes. Register yourself and set up your account. Once you've done that, you have two choices: 1. You can participate as an individual. 2. Or you can help set up a team for any group that you're a part of. To do that, click here to submit a quick team setup request form. We'll typically respond within 1 business day. 

How is it possibly fair for my small neighborhood/organization/business to compete with a huge corporation's team? Relax, we've got you covered! All team results on the leaderboards are normalized, which means that the results are adjusted based on the number of trips logged and the number of participants on that team. That creates a level playing fields for teams of all sizes. Note: As part of the normalization, only one trip log per day will be counted towards your team's leaderboard. However, ALL trips that you log will count towards your personal trips and each will count towards earning your personal chances to win incentives.

Is there any cost to participate? No.Thanks to generous financial support from NCDOT and Kimley-Horn, it's completely free to participate for both individuals and teams.

I don't live in the city of Charlotte. Can I participate? Yes. This challenge is for anyone who lives and/or works in Mecklenburg County or any of the surrounding counties, including those in South Carolina.

What counts as a 'trip'? Any trip you take for either personal or work reasons by walking, bicycling, public transit (bus, light rail, streetcar, STS), carpooling, or vanpooling counts as a trip. All trips should be within the Charlotte region (as defined in the previous question), so don't count your trip to the beach.

Can I log more than one trip per day? What if my trip includes ore than one eligible type of transportation? Yes. Please log every trip. If your trip involves more than one mode, such as riding your bike 2 miles and putting it on a bus rack for a 13 mile bus trip, you'd log that as a 2-mile bike trip, then also a 13-mile bus trip.

Can I count an Uber, Lyft, or taxi ride as a trip? You can count it as a carpooling trip if you have at least one other passenger. If it's just you and the driver, it doesn't count.

If I'm getting to my destinations by running, rollerblading, skateboarding, kayaking, etc, can I log that? Yes. If you're using a "human powered" mode of transportation, just log the trip as either walking or biking.

I entered my destination and got a suggested bike or walking route. What next? You should always consider your personal comfort level and available infrastructure associated with a suggested route. Charlotte area roads still have many gaps in the pedestrian (sidewalk, crossings) and bicycle network, so please use your judgement. To assess your comfort level with a potential route, you could drive it once, try at a low-traffic time like a Sunday morning, or look at the available infrastructure in Google Street View. Nothing is more important than your safety.

I’ve noticed that the bike route on Way2Go Charlotte suggests a path that I don’t normally travel or one I wouldn't recommend for a new cyclist. Can we adjust the map? The base map for Way2Go Charlotte is Open Street Map (OSM). The exciting thing about OSM is that commuters like you can take the initiative and edit it. Keep in mind that someone could have pointed out a route you may not be familiar with and could save you time. It could also be that the map has incorrect information that needs to be corrected. For more information about editing OSM, goto: www.openstreetmap.org

I'm interested in carpooling. What should I consider? You can choose the level of information (email, phone & address) you would like to post to find and communicate with potential carpools once a user sends a contact email. If you do not want to share your street name, you are able to set your origin or destination at the nearest intersection or point of interest by dragging and dropping the pin on the map and the trip will be recalculated. You can send a private message to potential carpool partners and discuss your schedules and travel preferences. Use common sense and meet for the first time in a public location before disclosing any personal information including your home address. Your safety comes first!

I have a question that isn't answered here. Who do I ask? Send an email to branyn.calegar@sustaincharlotte.org and we'll take care of you as soon as possible.




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